It’s also been helpful in reporting up to management, who appreciate this view of the business. Doing these three things will enable you to move up the ranks much faster than most people even dream of. DevOps engineers with a dev bias work in a software development role building applications. They leverage continuous integration/continuous delivery (CI/CD), shared repositories, cloud, and containers as part of their everyday work, but they are not necessarily responsible for building or implementing tooling. They understand infrastructure and, in a mature environment, will be able to push their own code into production. This only scratches the surface of what’s possible with a career in software development. If you’ve worked as a help desk representative for a significant amount of time, you may have aspirations to expand your skill set and learn more about what’s possible in the technology space.

I believe that the IT helpdesk, or in our case, IT Service Desk should be the number one marketing asset that creates a service gap and becomes a significant differentiator between Managed Service Providers. I have put together a list of 11 Service Desk traits that our clients have come to expect from us when engaging our IT Service Desk. In the words of Mr. Miyagi, “If do right, no can defense” or when a Service Desk utilizes each of the traits correctly then clients’ satisfaction will be extraordinarily high, and there will be no need to look for another MSP. All of these certifications — found in ACI Learning’sentry-level Computer User Support program— can lay the foundation for roles in networking and cybersecurity later in your career. There are numerous entry level certifications that can help you to show your next employer that you have the ability to work on their equipment, as well as their customers’ equipment if that is what they need from you. Think about starting with the basics such as CompTIA’s A+ and Network+ certifications.

Job outlook

There isn’t an architect out there who hasn’t dealt with failures or mistakes in their career. At this level you are an influencer, trusted advisor and liaison between the decision makers and the administrators/engineers who will bring your design to life. It helps to have been an admin at one point in your career to understand what the team will go through with implementing a design. Finally, knowledge of cloud platforms and tools are also increasingly called upon in sysadmin job descriptions. Johnson recommends building at least moderate proficiency in automation technologies such as Ansible or SCCM to help boost the odds of a successful transition from the help desk to sysadmin. To become truly vital to your organization, choose a system to specialize in that many people rely on but few seem to fully understand the inner workings of. Larson also recommends relevant certifications for catalyzing the journey from the service desk to sysadmin.

It could be as easy as asking your manager for more responsibilities. Ask for more technical work that you can do when the phones aren’t ringing and things are quiet around the office. You could ask if you are able to assist other technical teams so that you can gain experience on your days off. A great addition to CompTIA A+ (or CompTIA ITF+) in this field would be CompTIA Data+. This new certification, launching in 2022, and its full suite of training solutions will prove you have the skills needed for data analysis, data mining, data visualization, and understanding data concepts and environments. CompTIA PenTest+ is intended for cybersecurity professionals like penetration testers and vulnerability analysts who are tasked with scanning, identifying, exploiting, reporting and managing vulnerabilities on a network. And if you’re embarking on a new field, you may have to learn some new concepts.

CompTIA A+ > Partner Certifications

The help desk has long been a necessary component of IT shops, but if you’re ready to transition roles, here’s how. Establish your DevOps expertise and become more valuable in the job marketplace with these certifications. help desk engineer It is a very rewarding career route that will likely keep you engaged and challenged—and increase your earning potential. So a few months ago I created my consulting company called ‘More Than Engineering’ to do just that.

• But fast movers get clarity on their value add and then work to improve in the areas where they’re weak or find people whose knowledge and skills fill the gaps—which is often a faster and more effective way to come up to speed.
• Service desk managers are essential to ensuring service-desk operations run smoothly, users receive the level of support they expect and the IT organization’s resources are utilized efficiently.
• Recruiters are no help, they want to place me in the low-level jobs as quickly as they can and be done.
• He now leaves work early to avoid a traffic-clogged commute, stays offline on weekends, and serves on the board of a local charter school.
• It’s a great time to begin earning the education you need to compete for jobs on this quickly growing career path.

Identify a particular cybersecurity job that interests you, and determine which hard skills it demands. Then, chart a forward course using the rest of the steps listed above as your guide. However, job-seekers with no professional tech experience may benefit from landing a “starter job” in IT first.

The Ultimate Guide to Transition from Engineer to Manager (Interview with Jeff Perry, Founder of More Than Engineering)

Start your business analyst career with ourfree step-by-step career planning course. Upon joining, you’ll also receive our BA career planning guide and follow-up insider tips via email. I finally obtained employment in late spring 2012, again in the field of desktop support. This allows you to get experience with real servers without the fear of breaking anything. This can help you gain the experience to feel confident in real-world environments. You can even just ask your friends or connections if they know anybody who’s looking to hire for the type of positions you want. The right connection can give you a huge head start over the competition — and might even spark a career passion that lasts the rest of your life.